Customer Care Officer – SRL Limited (Delhi)

from 1 to 6 year(s) of Experience
Delhi NCR

Job Description

1. Handling Customer Queries.

2. Resolving Problem Samples.

3. Intimating the Client regarding Problem Specimens.

4. Replying to the Queries of Client/Sales Officers/Patient/Doctors through fax, telephones and Emails.

5. Co-ordination with the various Dept's. SRL for solving patients problems, report status etc.

6. Accepting request for add-on & Cancellation of test

7. Organizing for Home Visits.

8. Delays/Test down information from Lab. Conveyed proactively to the Client/Sales Officers.

9. Interacting with logistics and intimating for Pick up of samples to Reference laboratories.

10. Handling Email queries relating to TEST Details, Add On, Cancellation, Modification, etc

11. Handling Modification queries if requested by clients.

Salary: INR 2,00,000 - 3,00,000 PA.

Industry:Medical / Healthcare / Hospitals

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Must have Key Skills

Other Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:Diploma - Other Specialization, B.Pharma - Any Specialization, Any Graduate - Any Specialization, B.Sc - Any Specialization

Company Profile

SRL Limited

SRL has the most Accredited Lab Network in India comprising of 44 NABL and CAP accredited labs. SRL continues to revolutionize diagnostic services in India by ushering in the most specialized technologies, and innovative services. Its Research and Innovation division is ISO certified and was the first lab in the Private Sector which was recognized by the Government of India's Department of Scientific and Industrial Research. SRL's wide range of tests provides quality diagnostic, prognostic and monitoring services to other path labs, hospitals and patients. It also provides services of testing samples for the Multinational and Indian Pharmaceutical companies/ CROs undertaking Phase III/ IV Clinical Trial work, thereby supporting their international regulatory submissions.

View Contact Details+

Contact Company:SRL Limited

Address:GP-26, Maruti Industrial Estate, Sector-18, Udyog Vihar, , GURGAON, Haryana, India