Greetings from SRL Ltd!!
We have an immediate job opening for Customer Care Officer / Front Office Officer in SRL - India's No: 1 Diagnostic industry at Tirupati Location.
Kindly forward your resume to below mentioned mail ID with preferred work location and if this requirement is not suitable to you pls refer your friends.
Mail id: firstname.lastname@example.org
Number of Openings - 2 positions
Day to Day tasks at Customer Care Group
- Handling Customer Queries.
- Resolving Problem Samples.
- Intimating the Client regarding Problem Specimens.
- Replying to the Queries of Client/Sales Officers/Patient/Doctors through fax, telephone and Emails.
- Co-ordination with the various Depts. SRL for solving patients problems, report status etc.
- Accepting request for add-on & Cancellation of test
- Organizing for Home Visits.
- Delays/Test down information from Lab. Conveyed proactively to the Client/Sales Officers.
Resolving Customer queries
- Delay in reports
- Discrepant reports
- Interpretation of reports
- Resolving queries related to newly introduced tests and co-ordination with concerned departments to incorporate in the price list. Resolving problem specimens related to the same queries.
- Documentation of Various queries, complaints received from clients, patients and doctors and doing follow up for the same.
- Documenting Delayed reporting of tests from the laboratory and providing analysis for the same.
Thanks and Regards
Salary: Not Disclosed by Recruiter
Industry:Pharma / Biotech / Clinical Research
Functional Area:Executive Assistant, Front Office, Data Entry
Desired Candidate Profile
Recruiter Name:Rajashekar D
Contact Company:SRL Limited