Customer Care Officer / Front Office Officer-Tirupati

2 - 7 Years
Tirupati

Job Description

Dear Candidate,


Greetings from SRL Ltd!!

We have an immediate job opening for Customer Care Officer / Front Office Officer in SRL - India's No: 1 Diagnostic industry at Tirupati Location.

Work Location:
Kindly forward your resume to below mentioned mail ID with preferred work location and if this requirement is not suitable to you pls refer your friends.

Mail id: rajashekar.d@srl.in

Number of Openings - 2 positions

Job Responsibilities

Day to Day tasks at Customer Care Group

  • Handling Customer Queries.
  • Resolving Problem Samples.
  • Intimating the Client regarding Problem Specimens.
  • Replying to the Queries of Client/Sales Officers/Patient/Doctors through fax, telephone and Emails.
  • Co-ordination with the various Depts. SRL for solving patients problems, report status etc.
  • Accepting request for add-on & Cancellation of test
  • Organizing for Home Visits.
  • Delays/Test down information from Lab. Conveyed proactively to the Client/Sales Officers.

Resolving Customer queries

  • Delay in reports
  • Discrepant reports
  • Interpretation of reports
  • Resolving queries related to newly introduced tests and co-ordination with concerned departments to incorporate in the price list. Resolving problem specimens related to the same queries.

Documentation

  • Documentation of Various queries, complaints received from clients, patients and doctors and doing follow up for the same.
  • Documenting Delayed reporting of tests from the laboratory and providing analysis for the same.


Thanks and Regards
RAJASHEKAR.D
Team-HR
SRL Limited.
Mobile: +91-8754864834
Email: rajashekar.d@srl.in

Salary: Not Disclosed by Recruiter

Industry:Pharma / Biotech / Clinical Research

Functional Area:Executive Assistant, Front Office, Data Entry

Role:Receptionist

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

SRL Limited

SRL is one of World�s leading Clinical Diagnostic company
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Recruiter Name:Rajashekar D

Contact Company:SRL Limited

Telephone:8754864834